Privacy Policy – MM18 Arquitetura

MM18 Arquitetura, as a firm specialized in architecture and design projects, is committed to the privacy of users of its services and its website, especially with regard to Personal Data, in accordance with the General Data Protection Law and other applicable legislation.

Therefore, this Privacy Policy explains in a simple, detailed and structured manner the purpose, storage, sharing and protection of Personal Data collected through our services, both physical and online. It also explains how data subjects can exercise the rights provided for in applicable legislation and how to contact us in case of questions about the use of their information.

1. Ways We Collect Personal Data

We may collect Personal Data such as full name, CPF, ID, date of birth, email, telephone/WhatsApp, address, neighborhood, city, state, professional or business relationship, through interactions with the holders and our services. The collection may occur, for example:

  • When you request a quote or hire our architectural services;
  • When filling out forms on our website or social media, expressing interest in our services;
  • To comply with legal or regulatory obligations;
  • When you contact us to obtain information about our projects or services.

We may also collect data from other sources, such as public databases and information made available by business partners.

If the holder chooses not to provide the data necessary for the provision of services, we will not be able to offer our services or continue with specific requests.

2. For What Purpose Do We Process Personal Data?

We may use the data collected or received, specifically, for the following purposes:

  • Comply with our contractual obligations in the development and delivery of architectural projects;
  • Create and manage customer, partner and supplier records;
  • Customize and improve our services, notifying about updates or changes in our processes and contracts;
  • Reinforce our security and protection procedures, aiming to keep our website and services safe;
  • Proceed with payment requests related to contracted services;
  • Respond to contact requests and provide information about our architectural services;
  • Comply with legal or regulatory obligations, or as required by competent authorities;
  • Provide information about new services, projects and events that may be of interest to the holder;
  • Carry out marketing activities, including sending promotional communications and presenting relevant offers;
  • Any other purpose previously authorized by the holder when providing their data.

In addition to the processing of personal data for the purposes set out in this Policy, we may use the data in an anonymized form, that is, in a manner that does not allow the personal identification of the data subject.

The processing of Personal Data is carried out based on the legal grounds established by the General Data Protection Law. Different legal bases apply depending on the category of personal information we process, including the execution of contracts, compliance with legal obligations, the consent of the data subject and the protection of rights in judicial or administrative proceedings.

3. How We Store Personal Data and Retention Period

Personal data processed by MM18 Arquitetura may be stored on secure servers of partners specialized in cloud storage services, located in Brazil or in other countries that adopt high information security standards.

We adopt strict measures to ensure adequate protection of Personal Data in accordance with current legislation. Personal data will only be stored for the time necessary to fulfill the purposes described in this Policy, except in cases of legal obligation that require retention for longer periods.

When there is no longer a need for processing, personal data will be deleted, except for the legal conservation hypotheses provided for in article 16 of the LGPD.

4. 4. How We Share Personal Data

We may share Personal Data with third parties in the following circumstances:

  • With suppliers and service providers who assist in the execution of architectural services, always ensuring compliance with safety standards;
  • With public authorities, regulatory or judicial bodies, to comply with legal or regulatory obligations;
  • In cases necessary to protect our rights in administrative, judicial or arbitration proceedings.

We contractually require vendors who process Personal Data on our behalf to adopt appropriate security practices and to use the data only for authorized purposes.

We do not sell Personal Data under any circumstances.

5. How We Protect Personal Data

MM18 Arquitetura adopts technical and administrative measures to protect Personal Data, including:

  • Encryption of sensitive data to ensure confidentiality;
  • Restricted access control to Personal Data, allowing access only to authorized persons;
  • Continuous monitoring of information storage and processing systems;
  • Training of our employees to ensure compliance with data protection standards.

Although we adopt the best security practices, no system is immune to failures. Should any incident occur that compromises the security of Personal Data, we will notify the holder and the competent authorities, as provided for by law.

6. How Data Subjects Can Exercise Their Rights

The General Data Protection Law guarantees data subjects several rights in relation to their Personal Data, such as:

  • Confirm the existence of processing of your Personal Data;
  • Access the Personal Data we have;
  • Request the correction of incomplete, inaccurate or outdated data;
  • Request the anonymization, blocking or deletion of unnecessary data or data that does not comply with the law;
  • Request the portability of your Personal Data to another service provider;
  • Revoke consent previously provided;
  • Request information about entities with which we share your data.

To exercise your rights, please contact us by email at contato@mm18.com.br. For security reasons, we may request additional information to confirm the identity of the applicant.

7. 7. Changes to the Privacy Policy

MM18 Arquitetura may update this Privacy Policy periodically to reflect changes in its practices or as a result of new regulations. Any changes will be communicated through our official channels, such as website or email.

We recommend that you consult this Policy regularly to always be informed about how we protect your data.

8. Contact

If you have any questions or concerns about this Privacy Policy or how we treat your Personal Data, please contact us at contato@mm18.com.br.

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